NOVELEVA Knowledge Base
Frequently Asked Questions
Everything you need to know about NOVELEVA 3D Sculpting Leggings, sizing, shipping, returns and care.
👖 Product & Fit
What makes NOVELEVA leggings different from normal activewear?
Our leggings use a unique 3D knit pattern with targeted micro-compression that smooths skin texture, lifts the silhouette, and visibly reduces the appearance of cellulite — while remaining breathable, lightweight, and ultra-comfortable all day.
What materials are they made of?
Premium nylon-elastane blend (~80/20) with seamless circular knitting and a high-waist core band with gentle tummy control. Soft on skin, completely opaque, and 100% squat-proof in all lighting.
How does NOVELEVA fit?
True to size with a compressive, supportive feel. If you are between two sizes or prefer extra hold, choose your regular size. For a softer lounge feel, size up. Detailed measurements are available on each product page via the Size Guide button.
Does the waistband roll down?
No. Our signature 4.5" high-rise core waistband features vertical structural micro-ribbing that stays anchored around your natural waistline without digging, pinching, or slipping during movement.
How do I care for them?
- Machine wash cold (30°C max), inside out, in a wash bag
- No bleach, no fabric softener (preserves elastane elasticity and knit structure)
- Tumble dry on low or air dry flat in shade
- Do not iron
📦 Shipping & Delivery
How long does shipping take?
- United States: 3–7 business days (USPS Priority)
- United Kingdom: 3–7 business days (Royal Mail)
- European Union: 3–7 business days (Local Post / DHL)
- Canada & Australia: 5–8 business days
- Rest of World: 7–12 business days
Orders are processed and dispatched within 1–2 business days. See our full Shipping Policy.
Do you ship internationally?
Yes — 100% Free Express Shipping on all orders to the US, UK, Canada, Australia, European Union, and worldwide.
How do I track my order?
Use our live Track Your Order portal anytime or click the live tracking link in your dispatch email.
🔄 Returns & Exchanges
What is your return policy?
We offer a 30-day window from delivery. Items should be in original condition with tags attached. Full details are available on our Refund Policy page.
Can I exchange for another size or color?
Yes — free exchanges subject to stock. Email support@noveleva.store with your order number and the new size or color you would like.
💳 Orders & Payment
Which payment methods are accepted?
All major credit cards (Visa, Mastercard, American Express), Apple Pay, Google Pay, Shop Pay, and PayPal.
Is checkout secure?
Yes — all payments are processed through Shopify Payments with bank-level 256-bit SSL encryption. We never store or view your full card details.
Can I modify or cancel my order?
Within the first 2 hours after placing your order — email support@noveleva.store with your order number ASAP. After that, the order is transmitted to the logistics warehouse for fulfillment.
🤝 Creators & Affiliates
Do you have an affiliate program?
Yes — we work with TikTok and Instagram creators. Reach out to support@noveleva.store with your media kit or handles to join our creator circle.
